Terms of Service

1. Acceptance of Terms

By engaging the services of Technica Solutions Inc. (“Technica”, “we”, “our”, or “us”), visiting our website, or executing a service agreement, you (“Client”, “you”) agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the appropriate courts in the Philippines.

2. Services

Technica provides the following categories of services:

• Cloud Foundation & Managed Services — cloud infrastructure setup, workspace deployment, application management, and 24/7 monitoring
• Power Solutions — supply, installation, and maintenance of UPS systems, AVR units, precision air conditioning, and facility monitoring systems
• I.T. Hardware & Back End — procurement, configuration, and support of servers, networking equipment, storage, and client devices

The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Service Agreement or Statement of Work (SOW) executed between Technica and the Client. In the event of any conflict, the Service Agreement or SOW shall prevail over these Terms.

3. Client Responsibilities

To enable Technica to deliver services effectively, you agree to:

• Provide accurate and complete information required for service delivery
• Grant Technica personnel reasonable access to your premises, systems, and infrastructure as required
• Designate a primary point of contact authorised to make decisions on your behalf
• Ensure your staff cooperate with Technica during implementation, training, and support activities
• Maintain valid licences for any third-party software you operate (e.g. Microsoft 365, Salesforce)
• Promptly report any issues, incidents, or changes in your environment that may affect service delivery

4. Payment Terms

Unless otherwise specified in a Service Agreement, the following payment terms apply:

• Invoices are due within fifteen (15) calendar days of issuance
• Hardware and equipment purchases require a 50% deposit prior to procurement
• Managed service fees are billed monthly in advance
• Overdue amounts accrue interest at 2% per month after the due date
• All prices are in Philippine Peso (PHP) unless otherwise stated and are exclusive of VAT

Technica reserves the right to suspend services if an invoice remains unpaid for more than thirty (30) days after the due date, without prejudice to any other remedies.

5. Intellectual Property

All proprietary tools, scripts, methodologies, and documentation developed by Technica remain the intellectual property of Technica Solutions Inc. Work product specifically created for and paid in full by the Client, as defined in the applicable SOW, shall be owned by the Client upon full payment.

You grant Technica a limited, non-exclusive licence to use your systems, data, and branding solely to the extent necessary to deliver the agreed services.

6. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the services. This obligation survives termination of the engagement for a period of three (3) years. Confidential information does not include information that is publicly available, independently developed, or required to be disclosed by law or court order.

7. Limitation of Liability

To the maximum extent permitted by Philippine law, Technica's total liability for any claim arising from the services shall not exceed the total fees paid by the Client in the three (3) months preceding the event giving rise to the claim.

Technica shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

Technica is not responsible for failures caused by factors outside our reasonable control, including third-party service outages (e.g. Microsoft, Google), power grid failures, natural disasters, or Client-caused misconfigurations.

8. Service Level & Support

Response time and uptime commitments, where applicable, are defined in the Service Agreement. Standard support hours are Monday to Friday, 8:00 AM – 5:00 PM PHT. Out-of-hours emergency support may be available under a separate agreement.

9. Term and Termination

Either party may terminate a service engagement by providing thirty (30) days' written notice, unless a different notice period is specified in the Service Agreement. Technica may terminate immediately upon written notice if:

• The Client breaches a material term and fails to cure within fifteen (15) days of notice
• The Client becomes insolvent, enters receivership, or ceases to operate
• Payment remains outstanding beyond thirty (30) days after the due date

Upon termination, the Client remains liable for all fees incurred up to the effective date of termination. Technica will assist with an orderly transition of services for thirty (30) days post-termination, at standard rates.

10. Amendments

Technica reserves the right to update these Terms of Service at any time. Updates will be posted on this page with a revised effective date. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

11. Contact

For questions regarding these Terms, please contact: