Privacy Policy

1. Overview

Technica Solutions Inc. (“Technica”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.

By engaging our services, visiting our website, or contacting us, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Identity data — full name, job title, company name
• Contact data — email address, phone number, business address
• Technical data — IP address, browser type, device identifiers, and usage data collected via server logs
• Transaction data — details of products and services you have purchased or enquired about
• Communication data — emails, messages, and records of your interactions with our team

We do not collect sensitive personal information (e.g. government IDs, health data) unless explicitly required to deliver a contracted service, and only with your written consent.

3. How We Use Your Information

We process your personal data only for the following lawful purposes:

• To respond to enquiries and provide quotations for our services
• To deliver and manage IT, Cloud, and Power solutions under a service agreement
• To send service-related notices, invoices, and support communications
• To comply with legal and regulatory obligations in the Philippines
• To improve our website and service offerings through anonymised analytics

We will not use your data for unsolicited marketing without your explicit consent.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Service providers — cloud hosting, billing, and communications platforms engaged to support our operations, bound by confidentiality obligations
• Technology partners — Microsoft, Google, and similar vendors where required to provision a service you have engaged us for
• Regulatory bodies — government agencies or courts when required by Philippine law

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client records related to active service contracts are retained for a minimum of five (5) years from the end of the engagement, in accordance with applicable Philippine accounting and tax regulations.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted communications, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Be informed — know that your personal data is being processed
• Access — request a copy of your personal data we hold
• Correction — request correction of inaccurate or incomplete data
• Erasure or blocking — request deletion or suspension of processing where data is unlawful or no longer necessary
• Object — object to processing for direct marketing or on grounds of legitimate interest
• Portability — receive your data in a structured, machine-readable format
• Damages — be indemnified for damages sustained due to inaccurate, incomplete, or unauthorised use of your data

To exercise any of these rights, contact us at it@technica.ph.

8. Cookies

Our website may use session cookies strictly necessary for the site to function. We do not use tracking or advertising cookies. You may disable cookies in your browser settings without affecting your ability to use our services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact

For privacy-related concerns or to exercise your rights, please contact:

If you are not satisfied with our response, you may file a complaint with the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph.